Product support
Build behavior, access, devices, and account questions.
support@lognorm.alSUPPORT / TRUST
Start with the right route.
LogNormal is in a working development and founding phase. Support is handled by email; no paid tier includes a guaranteed response time or service-level agreement.
Contact routes
Founding and reservations
Reservation status, cancellation before charge, payment-method updates, gifts, OpenSeat, or Founder sign-in.
support@lognorm.alPrivacy and data rights
Access, correction, parent-controlled sharing, export, or privacy questions.
privacy@lognorm.alSecurity
Report a suspected vulnerability or unauthorized access. Do not include passwords, payment-card details, or sensitive learner records in email.
security@lognorm.alLegal
Terms, license, intellectual property, or formal legal correspondence.
legal@lognorm.alEducator pilots
Tutors and institutions exploring a bounded pilot.
educators@lognorm.alSend enough context—not sensitive data
For technical help, include the account email, device model, iOS version, app/build version, what you expected, and what occurred. Screenshots are useful when they do not expose another person’s information.
Never email a password, complete payment-card number, authentication code, government identifier, school record, or unnecessary learner data. LogNormal will not ask you to send those items by ordinary email.
Founding cancellation and payment questions
No funds are charged or held while the Founding round is open. If the launch condition is met, the reservation policy provides at least 72 hours’ notice before a one-time charge. Cancellation requests received before payment release the reservation.
Account and data deletion
The public deletion guide explains verification, scope, retention exceptions, and what happens to active access. Privacy questions go to privacy@lognorm.al.
Availability
Support is reviewed on business days. Response times vary with request type and the development workload. LogNormal does not currently publish a guaranteed support window, operational timezone, or multilingual support commitment.